Policies
What to know before you book.
Booking and deposits
Book online, by phone or on WhatsApp, in Spanish or English. No deposit is needed to hold your time.
Canceling and running late
Please give us 24 hours to cancel or move a session. If you are ill, tell us and we will move it. Arriving late shortens the session so the next client starts on time.
If you miss an appointment
If you miss a session without telling us, the held time may be charged, as explained when you booked. If something came up, call the desk and we will talk it through.
Children and companions
Massage here is for adults. Children can wait in the lounge with an adult, and do not come into the treatment rooms.
If you're not happy
If a session was not right, tell us within a few days and we will make it right.
Tipping
Tipping is welcome and never expected. You can add one when you pay.
Undressing and draping
A sheet or towel covers you the whole session. Only the part being worked on is uncovered, and it is covered again when we move on. Undress to the point you are comfortable.
Pressure, consent and stopping
Before we start we ask about pressure and any area to leave alone. Tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away.
Before your visit
Arrive ten minutes early, eat lightly an hour or two before, and silence your phone. Wear what is easy to take off and put back on.
When to ask your doctor first
If you are pregnant, or have had recent surgery or an injury, ask your doctor or midwife before you book, and tell your therapist when you arrive. This is therapeutic massage, and we do not diagnose.
Ready to book?
Choose a time online, or call the desk if you would like to talk it through.